ORDER TROUBLE SHOOTING Q & A
Q: I have issues placing order from your website, what do I need to do?
A: Most of the ordering and checkout issues are caused by your internet browser's cache. And these issues can be easily resolved by cleaning the browser's cache. Here are instructions with screenshots on how to clear the cache for all major browsers.
PAYMENT Q & A
Q: What kind of payment methods do you accept?
A: You can check the Accepted Payment Method here.
Q: What is your PayPal payment email address?
A: Our PayPal payment email address is [email protected]
SHIPPING Q & A
Q: What's your shipping policy?
A: We ship most orders within 24-48 hours(except weekends and holidays) after receiving your order and full payment. If in any cases we cannot ship your order, we'll call or email you.
Q: Do you ship internationally?
A: No, due to fulfillment cost increase and unable to provide hop to hop tracking for international shipment, we no longer allow international customer to purchase with us. Sorry for the inconvenience.
Q: How soon can I receive my items?
A: 4-5 days for the standard shipping within U.S. International shipment will normally arrive in 2 - 6 weeks depend on your location and whether condition and your country's custom clearance.
Q: Can you do combined shipping for multiple items purchase?
A: Absolutely! Our shopping cart is going to calculate the shipping for you. The shipping is already combined for your at the time of checkout.
Q: Do you accept C.O.D shipment?
A: No, we do not accept C.O.D shipment.
Products Q & A
Q: What are the Magnets?
A: One of the earliest records of humans using the healing qualities of magnets comes from the 111 Century B.C., when the great Aristotle documented his findings on the healing effects of magnets. The fascination with magnets continued into the 1600's when William Gilbert, Queen Elizabeth's doctor, wrote an entire book devoted to the qualities of magnets. Centuries have since passed, but the belief some have in the healing powers of magnets remains
Q: Are all the items you are selling brand new?
A: Yes, absolutely, they are all brand new from factory. We do not sell used item.
Q: What kind of product guarantee you offer?
A: 100% satisfaction guaranteed, for details, please check our return policy.
Q: What's your return policy?
A: We stand by each item we sold. If you are not completely satisfied with any of the products you can return it for refund or replacement. Please check our return policy for details.
Q: How do I adjust the size of a metal link bracelet?
A: You need some basic tools to do it. The link pin needs to be pushed out from the tail end. When you observe from the side, if you see the pin head with a split line across the center, that indicates the pin head. You should push from the opposite end, i.e. the tail end. Otherwise, the pin may get stuck half way out. If you could do this, you should be fine with the rest of the procedures. After removing the excessive link(s), just put the ends of the bracelet together, line up the holes, then gently tap the link pin back in place with a hammer. In any event, if you find it too challenging or if you are not handy enough to handle it, feel free to send it back to us for free resizing provided that you would pay for the shipping fee.
Caution: You may want to blunt the tip of the push pin first so that you would not get hurt in case it slips.
Note: If you decided to use the tool to resize the bracelet/necklace, your warranty is void with us. So we strongly suggest you to send it back to us and let our professional team to handle it for you.
Q: How do I clean the Tungsten jewelry ?
A: Here are the tips to care for Tungsten Jewelry.
- Don't use a brush to clean it because it may scrape off the sealant that holds the magnets in place.
- Don't drop it from height or subject it to extreme pressure because although tungsten is a very tough metal and scratch proof, it is also somewhat bristle. When dropped from say beyond four feet of height, the thin hinge point may break.
Q: How do I care for the magnetic bracelets made of stainless steel or titanium?
A: Both stainless steel and titanium are corrosion resistant and do not normally need special care. If they do get dusty, simply wash it with tap water, or if necessary, soak it in soap water for a while then cleanse it. DO NOT use brush especially on glossy finish or gold plated finish. Use a cloth or towel to dry it instead.
Q: I purchased a stainless steel bracelet nearly a year ago and the clasp has gotten loose. How can I fix it?
A: Please try the following:
- Lay the bracelet on top of a piece of rubber or soft wood
- Open the clasp so that the inside of the flap faces up
- Find a short and flat tip screw driver (about 3" long from top to tip which can be found in any hardware store) and a hammer
- Place the tip of the screw driver in between the hook and the hinge of the flap
- Apply some pressure to hold the flap down and firm in place
- Hammer on top of the handle of the screw driver once
- Try the clasp. If it is still too loose, repeat Step 4 to 6 and gradually increase the force with each hammering until you get the ideal snap.
While doing so, precaution should be taken to try not to use excessive force and overdo it. If you are not that handy or find it challenging, stop. Send it back to us instead. We would be glad to fix it for you for free.
Q: My bracelet is too long. Can I take off a link or two?
A: Yes, you can if you have the right tools. But it may not be as easy as you might think to remove a link. You need a push pin about 0.8mm in diameter and a small copper hammer. The links are linked with what we call split pins. When you observe from the side, if you see the pin head split in the middle, that's the head end. You ought to push the pin out from the opposite end, i.e. the tail end. Once the unwanted links are removed, just reconnect the ends by lining up the holes and gently tapping the pin back in place with a small hammer.
However, if you are not handy or find it challenging, stop. Send it back to us instead. We offer free sizing service for our customers provided that you would pay for the shipping.
Q: Will the magnetism of these bracelets wear off overtime?
A: Theoretically, the neodymium magnets in these bracelets are permanent magnets that never fade unless they are subject to extreme conditions that alter the molecular structure of the matter.
Q: Should I wear a magnetic bracelet tight or loose?
A: It is purly your personal preference, habit and comfort level. However, for maximum comfort especially when you do not intend to take it off daily, it is recommended that you choose a size slightly larger than your wrist size. We recommend a 1/8" to 1/4" slack for couple of reasons:
- A snug fit tends trap the moisture or sweat which may soften the skin or even cause skin irritation overtime.
- Some slight movement of the magnets is believed to be more effective than stationary magnets.
Q: How do I measure and select my wrist size?
To measure your wrist size, find a measuring tape, wrap it around your wrist and take the reading. If you do not have a measuring tape, use a rope to wrap around your wrist, then measure it with a ruler. Give yourself some extra room according to your comfort level by selecting a slightly larger size closest to your reading.
Note: The sizes shown are approximations only. There might be a deviation of up to one eighth of an inch in the actual size.
Q: How do I convert inches into metric measurements?
A: Here is an online length conversion tool which you might find helpful.
Q: Can I wear a titanium or stainless steel bracelet in a shower?
A: Yes. Both titanium and stainless steel are weather resistant materials. You can wear a titanium or stainless steel bracelet rain or shine, dry or wet, in bath or at beach. BUT it is so ONLY when the epoxy sealant on the back of the bracelet is intact.