30 Days Return Policy
Accents Kingdom has a 30-day return policy for items that are not fully satisfactory. Items that are returned within 30 days from the day they were received are eligible for a refund, but the original freight charge will not be refunded. Free shipped items will be charged $5.99 for original shipping when returned. Special order, final sale merchandise, customized or personalized items such as engraved merchandise cannot be returned. Jewelry that shows signs of wear, has been altered (not by Accents Kingdom), or damaged in any way will not be accepted for return. Refunds will be processed in the original form of payment.
To initiate a return, customers can log in to their account, go to "My Account" -> "View Order Status" -> "View Order Detail", and on the right panel under "Your Order", click "Return Item(s)". Customers can then select the return reason and return action, provide comments in the text area, and submit the return request. An email will be sent for the return request.
Customers are responsible for placing all original packaging in the return package and shipping it via any carrier to the return address provided. It is recommended to ship the item fully insured and request a return receipt for confirmation. Accents Kingdom is not responsible for loss or damage of return shipments.
The return address for Accents Kingdom is:
ACCENTS KINGDOM
1206 Apollo Rd, #850954
Richardson, TX 75085
Once the return package is received and processed by Accents Kingdom's returns team, the customer will be notified by email about the refund. The refund will be applied to the credit card or other method of payment used for the original purchase. It may take an additional 2-10 business days (up to 30 days for internationally-issued cards) for the credit to be reflected on the customer's statement, depending on their financial institution.
Order Cancellation
Order cancellations can be requested by emailing sales@accentskingdom.com with the order number as soon as possible. Accents Kingdom will do their best to accommodate the request, but once an order has entered the shipping process, it cannot be changed or cancelled. If a purchase order is cancelled after shipment, customers need to follow the item return policy listed above, which includes a 7-day money-back return policy.
Accents Kingdom reserves the right to cancel any order that appears suspect or fraudulent, and all fraudulent transactions will be reported to the proper authorities.
This policy was last modified on April 12, 2023